Policies

Authenticity

How we make sure every product we sell is genuine.

Last updated: 25 September 2026

Sourced with paperwork

We buy our products through importers who supply invoices, and we keep those invoices on file.

Every batch code is read

Every tube, bottle and jar carries a batch code. We read the batch code on every item before it is listed for sale.

Cross-checked with the brand

Where a brand offers its own way to verify products, we use it.

Checked by you at the door

You can inspect your order in front of the courier before you accept it. If anything looks wrong, you can refuse it (see our Inspection & returns policy).

If you have a doubt

Message us with a photo of the product and its batch code, and a pharmacist will look into it with you.